Return & Exchange Policy

At Sila Threads, your satisfaction is our top priority. We strive to make your shopping experience as smooth as possible. As a small business, we continually work to improve our policies to accommodate all types of shoppers. Please take a moment to familiarize yourself with our return and exchange policy.

Return Policy

• Returns: Please note that returns are not accepted under any condition.

Exchange Policy

Exchange Timeline

• Exchanges are accepted up to 3 days from the date of delivery. Please contact us promptly to initiate the exchange process.

Eligibility for Exchanges

• Most of our items are eligible for exchange. However, the following items are exceptions:
  • Discounted items
  • Customized pieces
  • Handmade items
  • Tailored items

Condition for Exchanges

• To qualify for an exchange, the item must be in its original condition. This includes being unworn, with all tags securely attached, and free from any damage.

Shipping Costs for Exchanges

• Return shipping costs are the customer's responsibility and are not covered by Sila Threads. Additionally, the shipping cost for the new exchanged item will also be the customer’s responsibility. Please note that the initial cost of shipping is non-refundable.

Customer Support

If you have any questions or require further clarification regarding our policies, please don’t hesitate to contact us. We are here to assist you in any way we can.